IT Support Rugby
Companies in Rugby need the best business IT support!
Starting your search
The thought of having to find a new IT support company to service your business can seem like a big job. But as businesses these days need reliable IT more than ever, it's important you have access to the knowledgeable support and service you need. Whether you're looking into IT support providers for the first time, or want to assess the value of your existing contract, we appreciate that for many it's a big decision! We're here to help guide you through your search.
Pinpointing your needs
The best place to start is understanding your challenges, requirements and objectives. Each company we partner with has their unique set of goals, however they are typically looking to:
Save time
Managing IT systems is time-consuming, as is fixing the many staff issues that arise each day
Having the right working solutions in place across all areas of your business improves user experience, supports collaboration and productivity, especially when people are working at a computer from home
Sometimes customer service and the response time for fixing issues can slip - choose an IT partner who can send help and resolve problems quickly.
Save money
Choosing the best technology system and solutions is key to reducing costs whilst improving scalability of your business.
Having access to expertise and a company with strong partnerships means you'll be able to benefit from the best prices.
All your IT support needs
About us
At Zenzero we make sure everything IT-related is running smoothly for your business. We've been working closely with businesses based within Rugby, Coventry and more widely across England for over 17 years.
We provide both reliable IT support as well as cost effective development projects for companies in Rugby. Our extensive experience means we are perfectly positioned to help you realise value from your existing IT systems, support future investments and be the perfect long-term business partner.
Why choose Zenzero for your IT Support Rugby?
17 years in business and we still have our first customer!
Over 150 staff with a great mix of new and longer serving team members
8 offices across the country to support our continued growth
Business IT Support in Rugby
The support we provide falls into three main service areas:
When something isn’t working it's classed as an incident.
Service requests are usually low risk procedures like setting up new staff members
Hygiene Tasks include support with anti-virus and backups.
When you call up our help desk, a Technical Support Engineer will quickly be able to assess your problem and identify whether they can fix it remote. If not, we'll send put one of the Field Service Engineer team out to your work site. Our Field Service Engineers have years of experience on the job troubleshooting software and hardware issues as well as the management of new installations. They’ll make sure you're up back running fast and at full capacity.
Our customers love our approach
Step 1.
On-boarding
It all begins with joining the Zenzero family. We pride ourselves on our on-boarding process which provides us with the information and insight that allows us to work with you as a trusted partner, ensuring that your IT strategy is aligned with the bigger vision of your business strategy.
Step 2.
IT Support
The things we do fall into three main service areas: Incidents, Service Requests and Hygiene Tasks. when something isn’t working it is classed as an incident. Service requests are usually low risk procedures like setting up new staff members and Hygiene Tasks include Anti-Virus and Backups.
Step 3.
Road Map
At Zenzero we invest huge amounts of time into understanding how to get the most from technology. Whether your interested in making business efficiencies, improving security or introducing collaboration, we have experts who can help.
Why Make Zenzero Your Managed IT Services Partner?
As soon as you partner with us, you'll notice our proactive approach to IT support and high-touch customer service which sets us apart from other IT support companies in Warwickshire. Over the past 15 years working with clients across Warwickshire, we have built up an enviable reputation with our award winning IT support and range of additional services - from designing cost effective cloud solutions and modern workplace solutions to cyber security services (see below for details).
With our headquarters based in Warwick, we work with businesses across a very wide range of sectors in the county and surrounding areas including high-tech manufacturing, commercial, healthcare, education, legal, leisure and retail. One of our friendly team of IT experts will always be a quick phone call or email away if you need them and truly give great customer service, averaging 98% client satisfaction. Our IT support engineers are real people, not robots, and genuinely care about your organisation and resolving your technology queries as quickly as possible.
If our support team can’t fix an issue remotely, we'll send out one of our experienced and friendly engineers from our field services team to your company site (we cover all areas in Warwickshire and neighbouring counties). They’ll make sure you're back up and running in no time, without any fuss. All this so you can have peace of mind we'll be looking after your IT so you can continue running your business.
Your IT support partner
Simply put, we want our clients and their people to be able to get on with their work, without worrying about IT.
We make sure everything IT-related works smoothly for your business, when, where and how you expect.
Our proven capability of delivering robust award winning managed IT services alongside cost effective transformation projects for Rugby businesses makes us an ideal long-term IT support provider for your business and ideally placed to get the best out of your IT investments as well as future proof your technology solutions.
If you would like to speak us about us becoming your IT company, feel free to contact us on 0333 3209 900.
Additional Services
Account Management services
At Zenzero we offer more than the limited IT support services on offer by other IT companies. We believe in a personal touch and so all our Rugby based customers have access to a dedicated Account Manager who can get to know what their clients need. It's their job to ensure you're receiving great customer service, and provide advice on how to achieve the best return on your current IT solutions. They will also work with you and our partners to provide an effective road map to future proof your business. So whether your aim is to increase revenue, improve how you interact with your clients and prospects, or offer a better collaborative environment for your teams, we'll make sure your technology is in line with your business objectives.
Professional Services
Zenzero have a dedicated team of project engineers that deliver professional services to modernise your business systems. Some of our recent projects include:
Server migrations and upgrades including on-premise server to cloud
Microsoft Office 365 email and data migrations
Infrastructure and hardware maintenance and upgrades
Business optimisation: Power Platform Apps and bespoke software development
Cyber Security services
At Zenzero we work in partnership with our customers, following NCSC guidelines that suit your business size, industry and requirements. We use a cyber framework that we believe offers a clear picture of the breadth or our services.
We believe that your cyber security solutions should be proportional to your business and cyber risk profile. Every organisation will have a different profile, there is not one solution that fits all.
Additional IT Support
Unified Communications
The way we communicate has changed. Now more so than ever before, we rely on technology’s ability to enable us to continue to communicate with colleagues and customers regardless of our working location. Unified Communications is the integration of communication services such as instant messaging, voice & video calls, screen sharing, virtual meeting experience and screen sharing.
Customer on-boarding support
It all begins with joining the Zenzero family. We have honed our on-boarding process to make it a hands-off and painless process. To ease the process, our On-boarding Manager oversees all new customer implementations and will provide support throughout the entire project for a fast and smooth experience. They'll work with you to check all your technical requirements
Find out more
Whether your interested in making business efficiencies, improving security or introducing collaboration, we have experts who can help. If you would like to hear more about how we would help you, feel free to get in touch, send us an email to hello@zenzero.co.uk or call us on 0333 3209 900.
Why should you choose Zenzero?
From the minute you start working with us, you'll notice the difference between us and other IT companies. Our offices cover the West Midlands and the South East regions and we support businesses across England, Scotland and Wales. This means wherever your business is based we are there to support you.
You’ll be taken care of by our UK support team who will always be there when you need them. The support team are real people, not robots, and genuinely care about your business and resolving your IT Support queries as quickly as possible. We take pride in getting all your questions answered timely and in a language you can understand. If we can’t fix the problem remotely we will send out one of our experienced and friendly field engineers. They’ll make sure you are up and running in no time with the minimum of fuss.