Managed Services
Network Support and Network Monitoring
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Network & Monitoring
We manage the complex network of connected devices in modern business.
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Cyber Security Services
We can keep your business safe from an ever-changing security landscape.
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Migration & App Development
Simple solutions through Microsoft’s Power Platform for low-code programming.
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Business IT Support
The foundation of a modern business is the technology that enables your success.
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Office 365 Support
We provide Microsoft modern workplace support to improve your team’s productivity.
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Microsoft Azure
We help build strong foundations for organisations to scale flexibly in the cloud.
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Data Compliance
We protect your crucial information in line with the latest standards and practices.
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At the heart of the modern business is the network infrastructure that supports it.
Most businesses today rely heavily on technology to keep their operations running smoothly, so a dependable and secure network is an essential requirement to ensure that employees can communicate, collaborate, and gain access to the resources they require to be productive.
However, networks are complex and often difficult to manage, particularly when businesses expand and add new devices and services, which is where network support and network monitoring services come into play.
The best network providers, paired with the best service provider
Speak to one of our networking experts today
What is network support?
Starting with the chronologically sensical option, network support refers to the services provided to maintain and manage a company's network environment and infrastructure.
This can include both the hardware (things like switches, routers, and servers) and the software (such as operating systems and applications) that make up the network itself.
Why should you choose us to proactively monitor your IT?
We remotely monitor the devices of our clients, be it a PC, Mac, server, router or switch, we keep an eye on it and react to any issues quickly – often before you are even aware of the issue yourself. We also remotely manage and maintain mobile devices, smartphones and tablets too as standard service.
If you'd like to find out more about whether our network monitoring solution could be a fit for your company, feel free to reach out to our team of experts who will be able to point you in the right direction and let you know what options are available to you.
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Network design and the start-to-finish installation process of the network infrastructure, essentially designing and setting up a network so as to meet a company's specific requirements, which can vary greatly from business to business.
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Network maintenance generally entails a multitude of tasks that are required to keep the network operating smoothly and to ensure network performance is optimal at all times. This can include things like software updates, patches to nullify new security threats, and hardware maintenance across the board.
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Needless to say, even the best-designed networks will encounter issues from time to time, so one of the responsibilities that fall under network support is using network monitoring systems to identify issues when they occur and fix them as soon as possible to avoid downtime.
Usually, a provider will have a network support team on call around the clock who can be contacted if the client experiences any issues, as losing even minutes of workability on a network can cost companies thousands of pounds in some cases.
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You might be wondering if you can do your own network support in-house to save money, and the answer essentially is yes you can, but it can be very complicated and time-consuming.
Some companies do opt to build a big enough IT department in-house that can deal with network support, which can be a great option if managed properly. However, even some of the largest enterprises will often still choose to outsource to an external company as it takes the pressure off of their own team.
It can also be more cost effective to pay a retainer to a company rather than employ a whole team of IT experts full-time, but it's all relative to each company.
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Proactive monitoring involves ensuring standards are met and that the place of work is protected and free of hazards prior to any unwanted situations.
Reactive monitoring on the other hand is about comparing safety performance to network health problems that occurred earlier.
Network issues are fixed before downtime
Proactive monitoring tools often allow the detection and resolution of issues before they cause any costly downtime, saving you money and increasing efficiency across your company.
Avoid unnecessary hardware costs
Monitoring will alert you to issues and potential problems that can cause damage to your hardware, avoiding the need to replace hardware unnecessarily.
Regular reports to keep track of the network's status and health
As standard, we will give you access to our shared dashboards, making sure that you're kept fully up to date with health checks and performance data whenever you want it.
What are the challenges of network support and monitoring?
Network support and monitoring are critical to the operation and security of modern computer networks, but if we're being honest neither are without their difficulties, which is why it's best to use an expert team to take the pressure off of your internal team's shoulders.
The sheer complexity of the modern-day computer network is one of the most difficult challenges of network support and monitoring. Networks typically can include a variety of devices, operating systems, applications, and protocols that must all work in unison to ensure reliable and secure connectivity.
As networks become more complex and vast in nature, identifying and troubleshooting internal problems becomes more difficult.
Another challenge is the ever-changing nature of network threats, as malicious online actors are constantly coming up with new ways to infiltrate networks, steal data, and cause havoc. To effectively protect against these threats, network support and monitoring must stay up to date with the absolute latest threats and responsive security measures in order to stay ahead of the game.
It's all well and good training your team to read up on the latest cyber threats, but using third-party network managers and streamlined, informed network analysis is essential if you want to remain proactively protective of your businesses' network, and that's where we come in.
Get the most out of your network
Our dedicated team of network specialists can help you establish a best-in-class networking solution.
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What is network monitoring?
So now that we've covered network support, let's take a look at network monitoring. In short, network monitoring is the process of monitoring a network's performance and activity to identify issues and potential threats. Usually, this process includes creating a network monitor that checks multiple metrics at once and alerts the user to discrepancies.
These network monitoring tools are used to detect unusual traffic patterns, identify unauthorised access attempts (cyber threats), and alert those responsible to issues that require their attention.
Network monitoring can also provide valuable insights into network performance, such as identifying bottlenecks that are slowing down network traffic across the entire network.
A good monitoring system can also identify specific network devices that are causing issues, meaning that they can be more quickly mended. There are often multiple types of network monitoring software that are utilised to ensure comprehensive system monitoring is in place.
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Network performance monitoring tools
Network monitoring tools come in all shapes and sizes, but performance monitors are one of the most important and usually the highest priority when building a network.
These tools are designed to measure the performance of the network and analyse its traffic, so that any identity performance issues can be routed out at the earliest convenience. Network performance monitoring can also include application performance monitoring, specifically looking into which applications are costing the network in terms of speed and bandwidth.
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Network security monitoring tools
Ensuring that you have a secure network is just as important (if not more so) than network performance monitoring. Network security monitoring tools constantly check network traffic for potential security threats that could be incoming through any number of avenues.
Network security can be compromised in such a wide number of ways that a comprehensive defence system is essential if you want to bulletproof your company's network. Cyber threats can range from unrecognised malware to unauthorised access attempts, and having a constantly vigilant security monitoring system in place is a step that just can't be skipped.
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Network availability monitoring tools
Network availability monitoring tools are another essential requirement to keeping a network running smoothly, though arguably more of an extremely useful luxury in the world of network monitoring.
This type of network monitoring tool keeps track of the uptime of network devices and the services that said network provides, making sure that they are available when needed. Knowing whether or not a network device (like an access point for example) is usable at any time is one of those useful network monitoring features that can save you time and money.
Contact us to discuss Network support
Our proven capability of delivering security-focused managed support services alongside robust and cost-effective IT transformation projects makes us an ideal long-term IT partner and ideally placed to provide the services you need.