Managed Services
IT Support for Financial Services
Our service offerings
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Network & Monitoring
We manage the complex network of connected devices in modern business.
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Cyber Security Services
We can keep your business safe from an ever-changing security landscape.
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Hosted Desktop Services
Access your applications, documents, and data anywhere in the world.
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Migration & App Development
Simple solutions through Microsoft’s Power Platform for low-code programming.
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Business IT Support
The foundation of a modern business is the technology that enables your success.
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Office 365 Support
We provide Microsoft modern workplace support to improve your team’s productivity.
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Microsoft Azure
We help build strong foundations for organisations to scale flexibly in the cloud.
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Data Compliance
We protect your crucial information in line with the latest standards and practices.
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Complete IT support for the financial services industry
Zenzero supports our financial services clients through fully outsourced IT or we can offer support to your existing internal IT team. We can help our clients by creating the processes and assisting with the infrastructure for a modern workplace, delivery of unified communications, building a cyber security plan including Cyber Essentials certification, moving your users to cloud-first solutions, improving business optimisation, ensuring your firm is using a secure hosted desktop, and the setup and use of Microsoft Azure.
The result is a better-connected firm where your teams can work from anywhere while being secure with company and client files abiding by regulatory measures. A company with optimised IT minimises downtime, and user frustration and is more efficient.
Support for financial services
Our financial services & insurance customers value working with Zenzero as we ensure the safety of confidential data through the robust IT infrastructure we provide. Our team helps ensure that you’re utilising innovation within your modern workplace without sacrificing the safety of company and client data. The team will ensure that the onboarding of all staff, ongoing support, and project delivery runs smoothly.
Invest in the right IT, and it could pay dividends
Get help from one of our experts.
Why work with us?
Keeping your data safe, and keeping you online
Our Data management packages are designed to keep up with the fast-paced environment of the financial sector.
Data security for financial companies
Users are often putting organisations unknowingly at risk, especially now that we are more mobile in our working patterns, multiple logins from multiple locations increases the risk, a recipe for disaster without stringent processes and systems.
Tools such as MFA (multi-factor authentication) is an effective system that is both simple and straightforward for users and ensures adherence to IT policies helping to remove the risks and guarantees the correct user is logging in. The key to effective IT management within your business is offering flexibility and collaboration to your users while minimising data security risks, internally and externally. With the growing number of cyber attacks, it’s paramount to ensure that you can monitor, understand, and control user activity. Zenzero can help advise, navigate or offer the opportunity for you to offload it completely to us.
Reduce downtime with tailored financial services IT support
Downtime can be a huge issue for many of our customers before they onboard with Zenzero. We ensure that downtime is minimal through the following ways:
Updated servers and hardware
Regular maintenance from our field engineers
A focused onboarding procedure to help us understand all your systems and how they're used
Our Service Desk is open 10 hours a day, every weekday (so you’ll never be left waiting for help)
We manage warranty swap-outs for failing devices
Financial services, IT Support and the FCA
The financial industry has needed to change quickly, and in some cases dramatically, as customers demand real-time services, seamless experiences and increased customer journey integration. Regulators have also required substantial change from the industry. For example, many firms have had to implement changes to their technology estates due to new regulatory requirements around MiFID/MiFIR and/or Ring Fencing. Firms have also had to respond to developments outside of the sector, like the coronavirus pandemic, the General Data Protection Regulation and the UK’s withdrawal from the EU.
Using an MSP that is based in the UK but also have a wealth of experience working with businesses in the financial industry can help your business be both ahead in terms of technology and your practises but also ensure it's rolled out securely for both you and your clients.
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90% of cyber-attacks are a result of human error.
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Cyber Essentials training includes
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Cyber Essentials Scheme certification
This is a government-run scheme that provides organisations with a certificate and access to the UK government's cyber security website.
The certification process is self-certified via a self-assessment questionnaire and addresses 5 key security controls.
Our place in this service includes assistance to our customers with completing the form and achieving certification plus data gathering and security pointers to enhance a company's cyber security.
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Dark web monitoring
Cyber security is now more important than ever. Cyber criminals can buy or sell your personal information on the dark web.
Our dark web monitoring services uses a software search tool to look for sensitive and personal information on the dark web about you. If found, we will notify you.
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Regular phishing tests
Research has shown that 80% of breaches start with a phishing email. Each quarter we send our customers' staff a phishing email.
The email subjects range from tax to Microsoft to requesting payments to online shopping. The test is designed to see which staff members (if any) respond to our emails.
It tracks who successfully received our email, whether they clicked on the email and whether they entered their username and password into the test website.
Users who click or enter credentials are enrolled and training information is provided.
Where on earth are we?
We’ve been busy building a support network that covers 5,800,00 mi². This allows us to offer around-the-clock support* for your organisation’s most important investment, it’s technology.
*Coverage stipulated in your support contract.
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This is the location of nearly all of our customers and is the market we are focused on empowering through the best technology solutions available.
Our UK offices can be found in London, Coventry, Birmingham, Essex, Stoke-On-Trent, Aberdeen, Inverness, and Hampshire. -
Our office in Sofia allows us to cover the after-hours support of many of our UK-based clients. This is our security hub, where we have a team of trained professionals responding to any threats and doing routine checks to keep your data safe, all of which happens in our Security Operations Centre.
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We have a wonderful location in Port Elizabeth, our growing team of remote support experts is full of energy and ready to help you at a moment’s notice.
Contact us to discuss IT Support services for the financial sector
Our proven capability of delivering security focused managed support services alongside robust and cost-effective IT transformation projects makes us an ideal long-term IT partner and ideally placed to provide the services you need.