Small Business IT Support
Small businesses need better IT
Robust, reliable and fully managed IT support is vital for small businesses if they are to thrive and grow. Not having to worry about IT systems and business continuity means everyone in your company can get on with doing what they do best, leaving IT issues to the experts.
If you run a small business and are thinking about reviewing your IT support, you're probably thinking about what you need to address your business challenges and best support your staff needs. There are many options you can look at from trying to do it yourself, using a 'one-man-band' or engaging with an IT support company who specialise in small business IT support (like Zenzero).
Whether you are looking into an outsourced IT support service for the first time, or are reviewing your existing managed service provider, feel free to call us and we'll talk you through your options.
Zenzero's support for small businesses
As a growing SME ourselves, we know how efficiency, reliability and cost-effectiveness are essential.
Simply put, our aim is to make sure everything IT-related works smoothly for our clients, exactly when, where and how they expect. We have over 15 years experience providing award winning technology and IT support services to clients across the UK - from London to Birmingham and further afield. With a wealth of knowledge and experience working with clients across the UK, each with their own set of challenges to understand, we are perfectly placed to help you improve communication, time savings and overall business efficiency.
Working with us, you'll be taken care of by our UK based support team who will always be there to offer their expertise when you need them. The support team are real customer focussed people, they genuinely care about your business needs and offer a personal service when resolving your IT support issues.
The first point of call is our helpdesk. They see all sorts of problems each day and nothing is too big or too small! They'll take full ownership and work hard to get you back up and running as quickly as possible. If the helpdesk cannot fix the problem remote, one of our field service engineers will come out to your company site. They have years of experience in troubleshooting issues as well as installing and managing hardware installations. They’ll make sure they find a solution with minimum disruption to your business for complete peace of mind.
Whatever the size of your business and wherever you are in your growth story, our aim is to help you access expertise and get the most from your IT service provider.
Call us on 0333 3209 900 to find out more.
17 years in business and we still have our first customer!
Over 150 staff with a great mix of new and longer serving team members
8 offices across the country to support our continued growth
Our customers love our approach
Step 1.
On-boarding
It all begins with joining the Zenzero family. We pride ourselves on our on-boarding process which provides us with the information and insight that allows us to work with you as a trusted partner, ensuring that your IT strategy is aligned with the bigger vision of your business strategy.
Step 2.
IT Support
The things we do fall into three main service areas: Incidents, Service Requests and Hygiene Tasks. When something isn’t working it is classed as an incident. Service Requests are usually low risk procedures like setting up new staff members and Hygiene Tasks include Anti-Virus and Backups.
Step 3.
Road Map
At Zenzero we invest huge amounts of time into understanding how to get the most from technology. Whether you are interested in making business efficiencies, improving security or introducing collaboration, we have experts who can help.
The benefits of outsourced small business IT support
Running a successful company doesn't necessarily mean you have the technical expertise required to fully understand and manage your IT systems. And although it may feel like a big leap to get a managed IT support company involved in your business, there are four key areas where a small business will typically benefit:
Keeping your staff happy
Simplifying your technology environment, decreasing downtime and having professional personal support will improve your staff's experience and free up their valuable time. Making sure your technology is effective, efficient and safe can be very time consuming. Outsourcing your IT will free up time, and give you access to IT experts who work to a guaranteed response time. All this at a fraction of the cost of trying to replicate it all in-house.
Reduced costs
Supporting and maintaining your IT can be costly. When you're running a business, reducing cost without compromising service or reliability can be challenging. For small businesses, hiring your own internal IT team isn't normally an affordable option. Partnering with a dedicated small business IT support provider will come at a cost, but the value they provide will exceed this. You'll have access to whole teams of experts who will keep you up to date on the latest developments and help you choose solutions that will reduce costs and problems whilst improving scalability of your business. And of course, our IT engineers will be just a quick phone call or email away to help solve your problems.
Building a connected workforce
Modern workplace solutions allow staff to collaborate and work more effectively as a team no matter if they are in the office one day and back working remote on their computer at home the next. You can have peace of mind that vital data is being shared online safely and securely with strict access controls where necessary.
Security first approach
Cyber-attacks are on the rise and they aren't just targeting well established or large organisations - small businesses are equally at risk! Professional security consultants will know and explain the steps you need to take to protect your data and react to threats.
Small business IT Specialists
“We have a much more professional IT system and it is one less thing on my plate to worry about which means we can scale quicker and faster knowing the IT is being looked after.”
Matthew Adam, CEO, We Are Digital.
Want to know more?
We are here to simplify technology and support our customers in getting the best out of their IT investments.
Our proven capability of delivering robust, cost-effective IT transformation projects, along with our mature, security focused managed support solutions make us an ideal long-term IT partner to your business and ideally placed to provide the services you need.
If you would like to talk to us about our support and services, feel free to call us today on 0333 3209 900.
Additional services we provide:
Professional small business IT Support
Comprehensive IT support for small businesses
Experienced customer service team
Remote IT support
On-site support services
Customer specific guides with frequently asked questions to IT problems
Agreed service level with response times and resolution times
Off-site remote backup
24 7 network monitoring
Cyber Security
Certified Cyber Essentials assessors
Proactive Dark Web and Identity reporting
Multi Factor Authentication (MFA) for Microsoft Office 365
Email security solutions
Processes and policies management
Data protection consultancy
Professional Services
Server migrations and upgrades including SharePoint and on-premise to cloud
Microsoft 365 email and data migrations including Google to M365
Infrastructure and hardware upgrades and refreshes: switches, line of business applications and systems
Business optimisation: Power Platform Apps and bespoke software development
Unified Communications
Voice over Internet Protocol (VoIP) telephone systems
Microsoft Teams Voice
Fibre Broadband and Leased Lines (FTTC / FTTP / MPLS)
Wireless systems and ongoing support
Procurement
Infrastructure hardware including servers, switches, storage and firewalls
Computer, laptops, tablets and other client devices
Equipment licensing
Warranty and third party maintenance / support
Proven Microsoft Gold Partner with 4 Gold competencies
Cloud platform
Productivity
Application development
Small and mid market cloud solutions