Managed Services
IT Support for Charities
Our charity-focused service offerings
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Cyber Security Services
We help businesses protect their data and systems from cyber threats.
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Technology Incentives
We help businesses take advantage of government and private-sector technology incentives.
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Why do you need IT Support?
IT support can help businesses improve their IT systems and processes, resolve IT issues, and ensure the security of their data.
Charities need reliable IT support
For charities to operate effectively and safely, it's becoming essential to invest wisely in technology and having the right support to deliver a high level of service for staff, volunteers, donors and the people they help. As their needs and expectations of the IT you provide grow, it's important to have the right technical solutions in place.
The idea of having an IT company look after your IT support may feel like an extravagance but having a robust and secure IT system is no longer a 'nice to have' for non profit organisations - it's a must have.
Why nonprofits must invest in IT: for greater returns in future
Many charities find themselves stuck with dated legacy systems and outdated processes which often don't give you the best value. Of course, cost comes into it and we understand the challenges charities have regarding allocation of budgets and funding, especially when you have to justify spending money on business operations instead of your end cause.
However, developing IT is an investment which creates wider benefits, supporting productivity, satisfaction and ultimately, your success.
Charity IT support options
There are many options for managed IT services - from outsourcing fully managed IT support or having an IT support company work alongside your internal IT department as more of an extension to your team. Whether you're looking into IT support providers for the first time, or want to assess the value of your existing contract, we appreciate it's a big decision and are here to help guide you through your search.
Your impact shouldn’t be limited by the speed of your wifi.
Get there with help from one of our experts.
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Understanding your needs
All charities are different and face a number of different challenges when it comes to IT. In our experience, there are four main areas where investing in IT is able to deliver better outcomes.
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Reduced costs
Reducing costs is often the number one aim for charities and non profit organisations - having the right technology solutions and IT support in place is actually key to saving money. For example, there are a variety of discounted solutions exclusively for charities, so you can focus money on your end cause.
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Service your staff better
Many charities rely on tech savvy volunteers or part-time staff who only have time for the basics - setting up new users, installing off-the-shelf software, dealing with day to day issues or looking after your website. Although this may work well for a while, as a charitable organisation grows it can become too demanding and unmanageable, affecting the user experience and productivity of people who support you, and you support.
Having swift and reliable help from both remote and onsite IT experts will free up your time and let everyone get on with what what they do best, free from worry about IT disrupting their day. -
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Greater connectivity
Implementing modern workplace solutions means your people are able to work as a team just as effectively at home as they would in the office. You can also have peace of mind that confidential information is being shared safely and securely over robust business broadband.
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Security first approach
No company is immune to the increasing threat of cyber-attacks and hackers are not above targeting charities. Last year over 30 UK charities were affected by a ransomware attack on Blackbaud, one of the largest cloud software providers to the UK charity sector.
Having a knowledgeable IT support partner by your side, you'll get informed advice on how to protect your business, as well as how to react to security breaches and losses.
Why work with us?
Our trusted IT Support for charities
Simply put, at Zenzero we make sure everything IT-related is running smoothly. We are a specialist IT partner for charities with over 15 years providing cost effective and strategy focused managed IT services for charities. We understand that every charity is different - there's no one solution that fits all.
This has meant we’ve developed flexible, scalable and reliable services for charities which we will tailor to what you need, building a support plan that works for you, your staff and volunteers. We'll make sure you have access to the products and services, and guidance and support, your organisation needs to succeed.
We’ve been supporting charities for 15 years
Your endeavour to help our communities is one of the many reasons we want to work with you.
Benefits of our charity support services
A fully managed service saves time and takes the stress out of managing your technology systems day-to-day.
Access to non-for profit licensing deals through our partners at Microsoft, as well as other great deals on our services.
We can help you develop a strong IT roadmap, building a brighter future and plan for future IT ivestments.
Our customers love our approach
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We provide remote support for your entire IT network from software issues, hardware faults and network monitoring. You’ll be taken care of by our friendly UK remote support team who will quickly assess your problem. They're always just a quick phone call or email away if you need them and truly give great customer service, averaging 98% client satisfaction.
Don’t worry if you’re not an IT expert - the support team are real customer focussed people, not robots, and genuinely care about your organisation, working alongside you to resolve your technology issues as quickly as possible. -
If our support team can’t fix an issue remotely, we'll send out one of our experienced and friendly engineers from our field services team to your company site. All of our field service engineers have years of experience in troubleshooting issues along with installing and managing hardware installations. They’ll make sure you're back up and running in no time, without any fuss for your complete peace of mind.
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Services we provide
View our robust list of services we provide for the care sector.
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Professional services
Server migrations and upgrades including SharePoint and on-premise to cloud
Microsoft Office 365 email and data migrations including Google to Microsoft 365
Infrastructure and hardware upgrades and refreshes: switches, line of business applications and systems
Business optimisation: Power Platform Apps and bespoke software development
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Procurement services
Infrastructure hardware including servers, switches, storage and firewalls
Devices such as PCs, laptops, tablets
Equipment Licensing: Windows, Microsoft Office 365 - we offer Charity and Volume Agreement discounts
Warranty and third party maintenance / support
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We're recognised by Microsoft, the industries best providers.
We’re a registered Microsoft Partner with 4 Gold competencies.
Server migrations and upgrades including on-premise to cloud
Microsoft Office 365 email and data migrations
Infrastructure and hardware upgrades and refreshes: switches, line of business applications and systems
Business optimisation: Power Platform Apps and bespoke software development
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Cyber security services
With so much business being done online 24 7, including processing donations and applying for funding, it's really important you get great advice when it comes to cyber security support services.
Cyber-attacks and hackers are not above targeting charities but there are ways we can protect your business, ensure you are meeting your legal obligations, and know how to react in the event of a security breach.
Our cyber security consultancy can help you with the Cyber Essentials scheme which is a significant step in protecting yourself cyber space - for most organisations this will reduce their risk of cyber-attacks by 80%.
Multi Factor Authentication (MFA) for Microsoft Office 365
Email Security solutions
Processes and policies management
Data protection consultancy
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Additional services
We provide a range of additional SME services, including designing strategic technical road maps and modern workplace solutions to complex infrastructure and cybersecurity consultancy.
We're here to help you make informed decisions that address today's challenges as well as providing a stable and solid platform on which to grow.
Your trusted IT Support partner
Simply put, we want our clients and their people to be able to get on with their work, without worrying about IT.
We make sure everything IT-related works smoothly for your business, when, where and how you expect.
Our proven capability of delivering robust award winning managed IT services alongside cost effective transformation projects for charities makes us an ideal long-term IT support provider for your organisation and ideally placed to get the best out of your IT investments as well as future proof your technology solutions.
If you would like to speak us about us becoming your IT company, feel free to contact us on 0333 3209 900.
Words from our happy education clients
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I always find Zenzero staff to be supportive and friendly.They never make you feel embarrassed about asking daft questions and are willing to go back to an issue if the first solution hasn’t fully resolved it."
Danielle, Non-for-profit client, Coventry.
It can often be difficult to get new projects you need approved when time and budget available are tight.
Many charities and non profit organisations find themselves stuck with dated legacy systems and processes which, more often than not, don't give you the best value in terms of both costs and time. This was the exact situation the YMCA Fairthorne Group (YMCAFG) were in when they started working with Zenzero.
YMCAFG is a community charity who work with more than 40,000 children, young people and other family members, in 14 different communities, on nearly 30 sites and operational bases. Zenzero have provided support with their technical digital transformation journey – moving them away from a legacy platform to a modern, flexible and cost-effective service in the Microsoft Cloud. Find out more here.
Contact us to discuss IT Support services for your charity
Our proven capability of delivering security focused managed support services alongside robust and cost-effective IT transformation projects makes us an ideal long-term IT partner and ideally placed to provide the services you need.