Managed Services
IT Support for Care
Our service offerings
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Network & Monitoring
We manage the complex network of connected devices in modern business.
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Cyber Security Services
We can keep your business safe from an ever-changing security landscape.
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Hosted Desktop Services
Access your applications, documents, and data anywhere in the world.
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Migration & App Development
Simple solutions through Microsoft’s Power Platform for low-code programming.
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Business IT Support
The foundation of a modern business is the technology that enables your success.
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Office 365 Support
We provide Microsoft modern workplace support to improve your team’s productivity.
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Microsoft Azure
We help build strong foundations for organisations to scale flexibly in the cloud.
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Data Compliance
We protect your crucial information in line with the latest standards and practices.
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IT support for IT support for care professionals
In an ever-evolving industry such as care, it’s important that the IT systems and support that your business is provided are built for a mobile workforce with numerous operating sites and prioritising the management of confidential patient data securely. Zenzero can support your business with the following IT services: Cloud-first Solutions, Modern Workplace, Unified Communications, Cyber Security, Business Optimisation, Secure Hosted Desktop, Microsoft Cloud, Office 365 & Microsoft Azure.
A well-connected, modern IT infrastructure utilising the best technology in hardware and software is a great asset within care support. It helps organisations provide the best care, retain staff and contribute to a happier organisation while reducing the costs to the bottom line by less downtime and heightened efficiency. This is essential to the smooth running of critical care, nursing homes, recovery of patients and managing residents in and out of the hospital.
Look to a new horizon. change the way you think about IT.
See how we can help by talking to one of our experts.
Specialised services for care that we provide
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Cyber Essentials Certification
As part of Cyber Essentials, Zenzero sends all users regular phishing tests which help identify anyone who may inadvertently open a suspicious link.
We can run these on a regular basis, highlighting to staff what to look out for and providing training. This will help keep your staff, patients and organisation safe from cybercrime and the criminals looking to access and exploit your patients and their data.
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Dark Web Monitoring
We can assist with dark web monitoring for your care business as part of your cyber security prevention strategy.
This program will scan the dark web (a common area of the web for cybercriminals to exchange and sell data on businesses for targeting) looking for any email addresses and passwords that are circulating from your business and users. -
Phishing simulations
On a quarterly basis, we will send emails with commonly used scam titles and bodies of text that are tempting to your users. It will track who opens the email and if anyone enters their login details. This is a great part of your strategy for providing training to users who are a little more susceptible to scams.
Phishing tests radically reduce the risk within your care business by creating a greater culture awareness of scams.
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Understanding the care industry helps us provide you with the best service possible
We are a trusted expert in IT solutions for care, and we have a proven track record of success. You can trust us to help you improve the quality of care, reduce costs, and improve patient safety.
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Reduced IT related downtime
Downtime can be a huge issue for many of our customers. We are focused on ensuring that your IT systems are reliable through the following ways.
Making sure that you are provided with updated servers and hardware
Scheduled maintenance from our field engineers
Our onboarding process, helps you understand all your new systems and what they do
Support from our service desk technicians (available 10 hours a day, every weekday)
We'll look after warranty swap-outs for any failing devices
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Keeping confidential data safe in care
When working with an IT provider, it’s imperative that they have secure systems, such as cloud-based with secure hosting. This will ensure that care workers can access important medical information on their patients whether visiting in the community or at purpose-built care homes while remaining confidential and safe from anyone outside the organisation.
We offer out-of-hours IT support for many of our care customers. We understand the needs of care management and how it differentiates from other organisations. We have a UK and European service desk that is able to support your staff with IT concerns and discuss solutions while managing your IT systems on an ongoing basis.
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IT risks within care
It’s also worth bearing in mind that the data that the care industry holds could be at risk to cyber criminals who are able to target vulnerable people in scams. While the storing of data is of the highest importance, which we can support your organisation with, it’s also important to make user awareness a priority. Any staff member can be targeted by accessing emails and sending them to others within or external to the organisation.
Care can be particularly vulnerable to this risk because of the size of care organisations and the nature that not all staff are able to interact face-to-face on a regular basis. Many staff communicate with each other only by email or mobile (text and calls). Cybercriminals take advantage of that by imitating the way people write emails and sign off.
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This is just about as good as IT support could ever be!I have run a number of reasonably large companies in the past 25 years, the biggest moan of staff each time has been that the IT support has been poor, and I've never really been able to fix it.
For the first time, I've come into a CEO role and no one has mentioned IT. Not once, not at all, it just isn't an issue within Helping Hands.”
Andy Hogarth, Chief Executive Officer,
Helping Hands Home Care
A robust IT roadmap is one of the key components for an industry leading care provider.
Talk to one of our experts today to discuss how we can help you create a strong plan for the future of your IT infrastructure.
Contact us to discuss care IT Support services
Our proven capability of delivering security focused managed support services alongside robust and cost-effective IT transformation projects makes us an ideal long-term IT partner and ideally placed to provide the services you need.