Managed Services
IT Support for Insurance
Our service offerings
-
Network & Monitoring
We manage the complex network of connected devices in modern business.
-
Cyber Security Services
We can keep your business safe from an ever-changing security landscape.
Read more > -
Hosted Desktop Services
Access your applications, documents, and data anywhere in the world.
Read more > -
Migration & App Development
Simple solutions through Microsoft’s Power Platform for low-code programming.
Read more > -
Business IT Support
The foundation of a modern business is the technology that enables your success.
Read more > -
Office 365 Support
We provide Microsoft modern workplace support to improve your team’s productivity.
Read more > -
Microsoft Azure
We help build strong foundations for organisations to scale flexibly in the cloud.
Read more > -
Data Compliance
We protect your crucial information in line with the latest standards and practices.
Read more >
IT is at the heart of your insurance organisation
Insurance and financial services benefit from embracing technology by being able to serve their policyholders efficiently, attract and retain customers, and compete with other companies in their industry. Insurance companies are able to collect and process data, file claims, and communicate with customers better with strategic and collaborative IT processes and policies.
Technology can help the insurance industry process claims efficiently. Information can be gathered and entered into online forms for processing. Agents and customers can have access to information so they can be kept up to date as the claims process progresses across multiple offices or places of work.
Your best bet for IT is with us
Get there with help from one of our experts.
Why work with us?
-
Why is your IT important in insurance?
-
-
-
-
IT Support and regulations for Insurance
The insurance industry is one of the most regulated industries with storing and using client data being of heightened importance. Your IT systems are no exception, any data that staff access in or outside of your office must be kept securely and you can prove so.
Using the cloud is a great way to ensure the balance is maintained between accessible but also safe from anyone who should not gain access. This is particularly important for companies who need to comply with the Financial Conduct Authority such as general insurers and insurance intermediaries.
As your managed services provider, we can run through a number of ways to store clients data and contracts while ensuring you’re data compliant for businesses that are regulated by the financial conduct authority.
-
Insurance IT Support
Insurers need to be able to access any number of case files quickly and easily. Many underwriters spend their time moving between contracts and claims throughout their day.
The best way to ensure access is held centrally is through cloud services and systems such as one drive. It also allows multiple members of a team to edit and suggest changes simultaneously which can improve the efficiency of the business.
They often hold highly sensitive information which needs to be protected at all costs and often have challenges around securing data.We have a wealth of experience managing IT within the insurance and can help navigate this and create a smooth onboarding process for you and your team.
-
Insurance and remote working
Like many industries, there is greater pressure from staff for insurance companies to offer their staff the option to work from home.
While many business leaders want to offer this and allow staff to work from anywhere, existing technology and systems can be limiting. Have processes been updated to ensure client data and staff’s work is secure?
We can assist in facilitating that your business has the right equipment, programs, VPN and secure cloud-based programs to enable this.
-
IT communications within the insurance industry
Insurance companies need to communicate with multiple parties and shareholders throughout claims and when creating new policies. It’s vital that communication is smooth and is logged for accountability.
Using a connected communication strategy that can work across multiple devices ensures a digital trail and that messages can be picked up anywhere and continued on a different device.
Using conferencing tools such as teams is a great program that can be used on mobiles, in browsers, laptop apps and with conference room technology.
Outsourcing your IT to a Managed Service Provider
Outsourcing your IT can improve response time in large teams by leaning on the knowledge and availability of our technical support team.
With small IT teams within large organisations, they can be easily overwhelmed if multiple staff have IT issues at the same time.
Companies can also suffer when their IT teams take time off or are unavailable - whereas, with a managed services team, there is always someone able to take your call.
Utilising cloud-based services such as Microsoft Azure
Cloud based services such as Microsoft Azure can be utilized by the insurance industry to provide advanced capabilities in supporting different business processes.
The potential of cloud based services allows optimizing various processes for the insurance companies:
create robust and more effective processes for requests
boost the organisations' ROI by implementing a universal secure platform that can process and transmit data more effectively and help increase workflow efficiency
utilizing workflow automation for processing claims, billing, and underwriting
increase the quality of the insurance services offered through improving data quality and data analytics
The advanced opportunities offered by cloud based services can improve your business' insurance service offering to customers as well as exposing business leaders to new solutions for optimization processes.
You can learn more about our bespoke azure services here.
Benefits of our support services
Data Management
Data for most businesses is their most important asset. Within the insurance industry, data is widely utilized for identification, structuring, analysis, billing, and managing different aspects of the company’s workflow.
According to McKinsey, external data requires a high level of security, while internal data implies various kinds of organizing and structuring to provide the flexibility for creating new insights and capabilities.
With cloud based services, data management can be easy and affordable.
Rapid deployment and Flexibility
Cloud based services have quick and easy integration, making it a smoother transition when introducing it into the business workflow.
This means there is a reduction in possible downtime. This enables insurance professionals to comfortably cooperate within one working environment, share corporate information and important data, and have 24/7 access to any document required.
Risk Management
By eliminating an organisations' weak points it minimize the risks that can have an impact on the company’s internal operational processes.
By utilising the cloud, it enables the integrating of risk data, various assessment reports, and risk indicators within one system that assists companies in protecting the company’s data from third parties intervention or specific data breaches.
Cloud-based computing services have become a great option for the different processes optimisation within the insurance industry.
Better KPI
Workflow automation and optimization also benefits employees productivity. With the cloud based services employment, companies can significantly reduce the amount of paperwork, and optimise data sharing for workers.
Cost Efficiency
Adoption of cloud based services facilitates and optimizes both internal and external processes with significant reduction of the investments needed for storage and operations regarding the data and enables establishing an automated workflow.
Contact us to discuss IT Support services
Our proven capability of delivering security focused managed support services alongside robust and cost-effective IT transformation projects makes us an ideal long-term IT partner and ideally placed to provide the services you need.