Markets & Markets, 2023

Whether it's employee onboarding or holiday requests, HR departments must deal with paperwork, interview scheduling, creating accounts, and processing documents. Automation accelerates these repetitive tasks with preprogrammed rules.

For example, other departments are alerted when entering new employee data, and workflows can be triggered automatically.

As a result, employees can get started in their roles quicker, and managers can quickly find an employee to cover another's absence.

Intelligent automation can improve patient experience and reduces the workload on healthcare professionals. Intelligent software can collect, process, and transfer data between medical departments.

For example, patients can schedule appointments and fill out medical forms online, doctors can create comprehensive care plans, and notifications can be sent to patients and doctors, improving communication.

Business automation software can fast-track purchase orders, invoices, approvals, and taxes, which are repetitive tasks with no margin for human error. It takes multiple staff to oversee different business processes, whereas automation can carry them out faster and more accurately.

Opening accounts and processing payments are also tasks that can be automated. For example, a digital client onboarding process extracts information from ID documents (Intelligent Document Processing), uploads it to a database, and then passes it on to other relevant departments.

Automation can combine with CRM systems (customer relationship management) which most sales teams already work with.

You can save valuable time as automation can maintain call lists, track, and rank leads, and automatically generate reports on sales activity or forecast reports.

Marketing teams can utilise automation to create personalised email campaigns catering to customer needs, interests, and demographics. For example, if a customer decides to abandon their shopping cart, they will receive an email with a discount voucher to incentivise completing the purchase.

Administration processes, such as processing invoices, collecting data from online forms or questionnaires, and responding to emails, are time-consuming and repetitive.

You can use business automation software to send standard email responses rather than typing manually or automatically sort and categorise incoming emails.

Scheduling calls and taking bookings are simplified by synchronising to one calendar where clients arrange appointments without clashing.

We're all used to interacting with chatbots or automated phone menus; however, automated tools have greatly enhanced customer interaction and improved customer service.

When a customer has a query, an online chatbot provides answers or routes them to a team member trained to help them. In addition, many companies deploy interactive voice response (IVR) systems for live calls to deal with customer queries before reaching an agent.

With machine learning and AI combined with voice recognition, automation allow financial, medical, or government organisations to provide a faster, more secure service.

Process automation allows you to analyse employee productivity even when staff work remotely. Using these insights helps you to identify problems and find solutions to improve employee retention and job satisfaction.

Integrating automation into your business sounds daunting at first. However, you can make the transition hassle-free with the right strategy and understanding of what needs accomplishing.

Our experienced team are ready to assist you on every step, from planning to implementation.

It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world.

Whatever it is, the way you tell your story online can make all the difference.

We offer ready-made solutions, such as Zentrak, that enhance the productivity of your workforce. In addition, Power BI provides a visual analytical insight into your company's data.

We also build tailored solutions using low-code app development to perform more specific tasks your business needs.

Implementing business process automation is achievable for small to medium-sized businesses - not just large enterprises.

An excellent way to start is to assign small-scale repetitive tasks to automation software, which don't require a complete overhaul of your business operations or IT infrastructure.