Managed Services
IT Support for
Scale-ups
Our service offerings
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Network & Monitoring
We manage the complex network of connected devices in modern business.
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Cyber Security Services
We can keep your business safe from an ever-changing security landscape.
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Hosted Desktop Services
Access your applications, documents, and data anywhere in the world.
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Migration & App Development
Simple solutions through Microsoft’s Power Platform for low-code programming.
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Business IT Support
The foundation of a modern business is the technology that enables your success.
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Office 365 Support
We provide Microsoft modern workplace support to improve your team’s productivity.
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Microsoft Azure
We help build strong foundations for organisations to scale flexibly in the cloud.
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Data Compliance
We protect your crucial information in line with the latest standards and practices.
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Your business is doing great, have you thought about taking your IT to the next step?
It can be difficult to know how to evolve the IT that was initially put in place for your start-up, which has now transitioned to the scale-up phase.
Expanding employee numbers, additional clients, larger projects or having a higher volume of services/products that you offer to your clients require a more sophisticated approach to your IT.
Have you considered:
How will your employees communicate with each other?
How do you protect your business data when it's being accessed outside of the workplace?
Which devices and hardware will you provide during onboarding?
Are you getting the best pricing when buying licenses/hardware?
Are you confident in your IT buying decision?
How do you manage cyber-attacks and what processes are in place to protect your business's reputation and finances?
As you move into the SME space, there is a heightened expectation of business maturity. IT can, unfortunately, without a careful approach, give the impression to external parties that the business hasn’t been long established or is small in size, which reduces buyers’ confidence and their belief in your credibility.
Built to grow, designed to prosper
Without tailoring your IT approach to scalability, your strategy and purchases may quickly become unsuitable for an expanding business. By using a Managed Services Provider like Zenzero, your business can outsource IT including hardware, software updates, licenses, and service desk support for all of your users.
Your business will benefit from an enterprise level of technical support and resources from us while you are scaling up. Your business will have fully managed IT including the service desk helpline for all of your users who can help with IT issues or questions. This improves your staff's efficiency in getting a consistent level of support as soon as they need it.
We'll ensure that you have fast and reliable internet, we can help you introduce servers on-premise or in the cloud to better help control your data and users or alternatively, we can create a secure hosted desktop solution based on your needs and preferences. Our team will help consult with you on what options are available throughout your time as a customer of ours.
Our wealth of experience means that we have put in place solutions for hundreds of businesses. Our largest client has 3000 users so we are well equipped to support any IT issue that may occur. You'll also have access to our gold partnerships with Dell and Microsoft helping save costs by accessing pricing only available to gold partners along with support directly from the vendor to tailor solutions specific to you.
We will act as your technology partner who support you with any issues or queries while advising your business on the best systems and processes for you as you grow. We regularly undertake large projects and will check in regularly with you to understand your plans and any changes that may affect your technology.
We will help your organisation by putting in place systems such as modern workplace, unified communications, and cloud computing to ensure that your business is staying up to date with technology and your staff is having the best experience possible with the technology that they need for their roles.
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54% of leaders indicated that poor technology for remote working is the biggest barrier to effective remote working
Gartner, July 2020
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63% of staff spend at least 15-45 minutes a day helping colleagues with IT issues.
Information Age
Investing in the right areas
Flexible managed IT services for growing businesses
Most of our customers utilise the fully outsourced, managed IT option but we also have customers who have an IT department that is supported by technical desks, field services team and our projects team. If in the future you want to bring on IT staff to your business or already have an IT professional in your team, we will work in partnership with them to manage your IT.
Balancing innovation with cost
Scale-ups are able to be agile and inventive in their approach, in a way that large organisations are limited. Flexibility is built into the nature of a startup through the speed at which new processes and programs are tested and are adopted by staff to understand their business needs. Often a challenge for startups as they progress to the scaleup phase is standardising their processes during expansion.
A great way to ensure that processes are streamlined and standardised, kept within budget while remaining open to new ways of working is using a managed services provider. An MSP like Zenzero can give staff access to up-to-date hardware and software. Your staff will be provided with new laptops, docks, and monitors and have licenses for M365 that encompass tools such as Word, Excel, Powerpoint, Teams, OneDrive, PowerBI etc.
This helps your business manage costs through licenses being set up by us, as and when people join your organisation, it reduces costs on purchasing hardware and maintaining them while also removing the logistics and responsibility of procurement. Your business will appear more professional by having standardised and industry-leading equipment and using programs such as Microsoft Teams when working with prospective clients and investors.
How does this apply to you?
IT for SMEs
Many scale-ups don’t have the in-depth knowledge needed to provide their staff with the day-to-day IT support employees need and don't deal with the issues regularly enough to be able to know how to solve issues quickly.
If staff does have this knowledge within the business, it's likely only a small number and their time can quickly be taken up offering support, the experience is slow and frustrating to users when staff aren’t available to help, and expensive to the business through its inefficiency of both members not being able to get back to their workload, taking time away from revenue-generating tasks or having a domino effect on all department. This is detrimental to the success of your business during a precarious phase of growth.
An IT system that can scale up with your business
Planning for the future can be more difficult for scale-up businesses that may experience expansion at any time. This can be hard to prepare, especially more so than it is for longer-established businesses growing at a stable rate that is easy to predict.
They are able to refer to the previous year's data to make decisions for their IT, technology, and future preparedness. By using a good MSP you can alleviate some of the concerns and anxiety in making large IT investments as Zenzero will work with you and advise on what you need.
You can be led by our experience having worked with companies in the private and public sectors, managing IT for businesses with 20 employees up to 3,000 employees. Without an MSP how does a scale-up plan for the technology a growing team will need in 1, 3, or 5 years? How can a business be prepared for rapid success and scale up its systems accordingly without large upfront cost?
The right IT service is one that offers responsive support to your team from the start of your relationship, can easily add new users to your IT systems, and provide you with the infrastructure for new staff as you grow. We have over 15+ years of experience supporting small to large businesses and are still responsible for our first customer’s IT.
Out-of-hours support for scale-ups
By utilising the services of a support desk, staff are able to call knowledgeable teams about their issue. We can also oversee large issues with servers or hardware ensuring less downtime for your business. We also have facilities available for out-of-hours service team support, great for teams who work in different time zones, travel for business, or need to work early in the morning or late at night. Our services can be accessed via an app or by phone and tickets are raised for each issue. This helps us identify trends or common issues and offer additional support where needed for scale-ups. Staff are empowered by knowing how to get support and able to get back to their work.
Why work with us?
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What support do I need?
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Being compliant with your IT and clients' data
Working with an MSP like us helps take the pressure off researching and complying with the regulations around holding data and ensuring that your business is protected against cyber security.
We help make recommendations based on your business’ size, industry, and risk strategy. Ensuring that your systems are safe helps prevent leaks of your client’s data.
With certifications like cyber essentials, you’ll be provided with a logo to use on your websites and email signatures to help highlight your certification to potential and current customers.
It gives other companies peace of mind that you will manage their data appropriately and reduce their risk of being attacked.
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Cyber crime and small business
Small businesses are often targeted in phishing and ransomware attacks as cybercriminals believe they may be easier to infiltrate.
Cybercriminals know that smaller businesses are less likely to have thorough processes and provide regular training to their staff.
Scale-ups are also a desirable target as many founders and senior leaders are likely to mix their personal and business logins and programs as the business may have grown from a side business or expanded from the exploratory phase of starting the business, without changing systems or separating their personal and business details.
Using tools such as our dark web monitoring services is an effective way to prevent this through checking where your email addresses, user names, passwords, and locations are stored online.
Often scale-ups have smaller teams who wear numerous hats within the business. Co-founders may share responsibilities between them, meaning that they may take on tasks in finance, sourcing, marketing and sales. This can also create vulnerabilities for phishing and ransomware.
By becoming cyber essentials certified, while we are supporting your business and users through the process, you can ensure that you have the skills to reduce cyber risk in your business even as it grows and increases its revenue.
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Should I outsource IT in my scale-up?
Outsourcing is the most stress-free method of running IT for your business but can also be the most cost-effective.
This is through utilising a support desk call line and raising tickets and not needing to pay for a full-time IT manager or having a freelancer/contractor manage IT while utilising the most up-to-date technologies.
We can support your staff's IT needs from multiple locations and offices and ensure that your business in the scale-up phase has backup and disaster recovery to reduce downtime.
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Additional aspects to consider
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Costs of technology & staying up to date
It can be difficult to know which technology is due to be updated and manage the rotating of inventory. Obsolete hardware is a drain on businesses and a burden taking up office space that is often expensive to rent.
We ensure that your business has the best IT equipment for your needs, will maintain and replace it as needed and help provide the best programs for your staff from Microsoft 365 programs, anti-virus, app whitelisting, and more.While we offer the latest IT products from Dell, we can also assist in extending the life cycle of existing aged PCs and laptops.
With us, you can turn your aging IT into an asset that adds tangible value, converting your on-premises hardware into a fully managed, supported, and highly secure private cloud environment, that can even support legacy applications.
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Secure hosted desktop
Work from anywhere - home, offices, clients offices, or your favourite coffee shop
Whatever your organisation needs, we can help you deploy a modern workplace solution that allows your staff to collaborate and work as a team effectively and efficiently.
Our modern workplace solutions, including hosted desktops, bring additional benefits such as simplified device management and control of how your staff utilise your company resources.
We will help put in place the right communication and collaboration methods for your business to call, IM, meet and share files smoothly with your whole team.
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Adding licenses for new users or freelancers?
Adding new licenses and getting new users added to your account is easy, our Service Desk is open 10 hours a day, every weekday, so you’ll never be left waiting for help. We can create an onboarding plan for your new staff or provide quick start guides making it easy for new starters to get up to speed.
Where on earth are we?
We’ve been busy building a support network that covers 5,800,00 mi². This allows us to offer around-the-clock support* for your organisation’s most important investment, it’s technology.
*Coverage stipulated in your support contract.
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This is the location of nearly all of our customers and is the market we are focused on empowering through the best technology solutions available.
Our UK offices can be found in London, Coventry, Birmingham, Essex, Stoke-On-Trent, Aberdeen, Inverness, and Hampshire. -
Our office in Sofia allows us to cover the after-hours support of many of our UK-based clients. This is our security hub, where we have a team of trained professionals responding to any threats and doing routine checks to keep your data safe, all of which happens in our Security Operations Centre.
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We have a wonderful location in Port Elizabeth, our growing team of remote support experts is full of energy and ready to help you at a moment’s notice.
Contact us to discuss IT Support services
Our proven capability of delivering security focused managed support services alongside robust and cost-effective IT transformation projects makes us an ideal long-term IT partner and ideally placed to provide the services you need.