IT Support Warwickshire
Looking for better Technical Support?
The thought of having to search for a new IT support company to support your business can seem like a big job. Businesses these days are increasingly reliant on their IT systems working effectively every day and employers are having to work out staff requirements across their business.
Whether you're looking into IT support providers for the first time, or want to assess the value of your existing contract, we appreciate that for many it's a big decision! We're here to help guide you through your search.
Technical Support in Warwickshire
About us
At Zenzero we make sure everything IT-related is running smoothly for your business. With our Head Office in Warwick, we've been working closely with businesses based within Warwickshire and the West Midlands for over 15 years.
We provide both reliable IT support as well as cost effective development projects for companies in Warwickshire. Our extensive experience means we are perfectly positioned to help you get value from your existing IT systems, support future investments and be the perfect long-term business partner.
So whether you're looking to save money on your IT, save time fixing issues, or simply just want to find someone to take the hassle of looking after IT off your hands, we'd be interested to hear from you.
Going the extra mile
Remote and on-site support
When you email or call up our help desk, a friendly Technical Support Engineer will quickly assess your issues and identify whether they can fix it easily remotely. If not, we'll send someone out from the Field Engineer team to your location - we cover all areas in Warwickshire, the West Midlands, Birmingham and further across England. Our Field Engineers have many years experience on the job. They’ll keep you posted on their progress and make sure you're back up and running in no time.
Account Management services
At Zenzero we offer miles more than the typical IT support services offered by other IT companies. We believe in a personal touch and so all our customers have access to a dedicated Account Manager who has proven experience working with similar clients. They'll be a key part of your team - it's their job to ensure you're receiving great customer service, and apply their knowledge to advise you on how you can get the best from your IT. They will also work with you and our partners to provide an effective road map to future proof your business. So whether your aim is to increase revenue, improve how you interact with your clients and prospects, or offer a better collaborative environment for your teams, we'll make sure your technology is in line with your business objectives.
Professional Services
Zenzero have a dedicated team of project engineers that deliver professional services to modernise your business IT. Some of our recent projects include:
Server migrations and upgrades including on-premise server to cloud
Microsoft Office 365 email and data migrations
Infrastructure and hardware maintenance and upgrades
Business optimisation: Power Platform Apps and bespoke software development
Unified Communications
The way we communicate has changed. Modern day workers use technology to communicate with colleagues and customers, regardless of their working location. Unified Communications is the integration of communication services such as instant messaging, voice & video calls, screen sharing, virtual meeting experience and screen sharing.
Customer On-boarding support
As soon as you partner with us, you'll notice our proactive approach to IT support and high-touch customer service. To ease the transition, our On-boarding Manager oversees all new customer implementations and will provide support throughout the entire project.
Contact us
Our experience providing comprehensive IT support package and transformation projects makes us an ideal long-term IT support provider. We provide services tailored to your business requirements. We support clients right across Warwickshire and the West Midlands and also have offices across England to support clients nationally.
Interested in hearing more? Get in touch with one of our team today on 0333 3209 900 or email hello@zenzero.co.uk
Why choose Zenzero for your IT Support in Warwickshire?
17 years in business and we still have our first customer!
Over 150 staff with a great mix of new and longer serving team members
8 offices across the country to support our continued growth
Our customers love our approach
Step 1.
On-boarding
It all begins with joining the Zenzero family. We pride ourselves on our on-boarding process which provides us with the information and insight that allows us to work with you as a trusted partner, ensuring that your IT strategy is aligned with the bigger vision of your business strategy.
Step 2.
IT Support
The things we do fall into three main service areas: Incidents, Service Requests and Hygiene Tasks. when something isn’t working it is classed as an incident. Service requests are usually low risk procedures like setting up new staff members and Hygiene Tasks include Anti-Virus and Backups.
Step 3.
Road Map
At Zenzero we invest huge amounts of time into understanding how to get the most from technology. Whether your interested in making business efficiencies, improving security or introducing collaboration, we have experts who can help.
Why make Zenzero your Managed IT services partner?
As soon as you partner with us, you'll notice our proactive approach to IT support and high-touch customer service which sets us apart from other IT support companies in London. Over the past 15 years working with clients across London, we have built up an enviable reputation with our award winning IT support and range of additional services - from designing cost effective cloud solutions and modern workplace solutions to cyber security services (see below for details).
With a central London office, we work with businesses across a very wide range of sectors in the city and surrounding areas including high-tech manufacturing, commercial, healthcare, education, legal, leisure and retail. One of our friendly team of IT experts will always be a quick phone call or email away if you need them and truly give great customer service, averaging 98% client satisfaction. Our London IT support engineers are real people, not robots, and genuinely care about your organisation and resolving your technology queries as quickly as possible.
If our support team can’t fix an issue remotely, we'll send out one of our experienced and friendly engineers from our field services team to your company site (we cover all areas in London and neighbouring counties). They’ll make sure you're back up and running in no time, without any fuss. All this so you can have peace of mind we'll be looking after your IT so you can continue running your business.
Your IT support partner
Simply put, we want our clients and their people to be able to get on with their work, without worrying about IT.
We make sure everything IT-related works smoothly for your business, when, where and how you expect.
Our proven capability of delivering robust award winning managed IT services alongside cost effective transformation projects for London businesses makes us an ideal long-term IT support provider for your business and ideally placed to get the best out of your IT investments as well as future proof your technology solutions.
If you would like to speak to us about us becoming your IT company, feel free to contact us on 0333 3209 900.
Services we provide
World class IT support
Local to you - providing support from our Warwick head office
Coverage for businesses based in the West Midlands, Birmingham and nationwide
Dedicated email address for remote support jobs and online hub to check for an update
Knowledgeable service desk team for 1st line and 2nd line remote support
On-site technical support team to your location
Other services
Cyber security consultancy: Cyber Essentials, data protection, information security
Professional services: Microsoft Office 365, server update and migrations, business optimisation apps, bespoke software development
Unified communications: VOIP, Microsoft Teams Voice, fibre broadband, wireless networking
Procurement: hardware, licensing, warranty and third party support
Find out more
Get in touch today here
Why should you choose Zenzero?
From the minute you start working with us, you'll notice the difference between us and other IT companies. Our offices cover Warwickshire and the West Midlands regions and we support businesses across England, Scotland and Wales. This means wherever your business is based we are there to support you.
You’ll be taken care of by our UK support team who will always be there when you need them. The support team are real people, not robots, and genuinely care about your business and resolving your IT support queries as quickly as possible. We take pride in getting all your questions answered timely and in a language you can understand. If we can’t fix the problem remotely we will send out one of our experienced and friendly field engineers. They’ll make sure you are up and running in no time with the minimum of fuss.