IT Support in Grays
Grays is the largest town in the borough of Thurrock which lies twenty miles to the east of London. Regeneration work is taking place across the borough including Grays to build Thurrock’s economy for the future. These include supporting Grays to become a high quality place for people to live and work.
While bigger companies have their inhouse IT services, the cost of IT support services for small businesses in the UK can feel daunting. SME’s often have to juggle their business priorities while looking after their own IT support.
Our goal is to ensure small and medium sized businesses get the IT support they need to thrive and grow. We work with a wide range of organisations and now have a base in Essex to support local companies.
If you’re considering outsourcing your IT or would like to look at changing your IT provider do give us a call. Our friendly team and great customer service regularly score 98 per cent satisfaction rate. We ensure you can leave us to look after your IT while you get on with running your business. Our experience, knowledge and award winning Microsoft accreditations ensure you are getting the service you need.
17 years in business and we still have our first customer!
Over 150 staff with a great mix of new and longer serving team members
8 offices across the country to support our continued growth
Why should you choose Zenzero?
From the minute you team up with Zenzero you will notice the difference between us and other IT companies. Our 5 offices cover the West Midlands and the South East regions and we support businesses all over the UK including in Scotland and Wales. This means wherever your business is based we are there to support you.
You’ll be taken care of by our UK support team who will always be there when you need them. The support team are real people, not robots, and genuinely care about your business and resolving your IT Support queries as quickly as possible.
Our Service Desk is open 10 hours a day, every weekday, so you’ll never be left waiting for help.
If we can’t fix the problem remotely we will send out one of our experienced and friendly field engineers. They’ll make sure you are up and running in no time with the minimum of fuss.
Our customers love our approach
Step 1.
On-boarding
It all begins with joining the Zenzero family. We pride ourselves on our on-boarding process which provides us with the information and insight that allows us to work with you as a trusted partner, ensuring that your IT strategy is aligned with the bigger vision of your business strategy.
Step 2.
IT Support
The things we do fall into three main service areas: Incidents, Service Requests and Hygiene Tasks. when something isn’t working it is classed as an incident. Service requests are usually low risk procedures like setting up new staff members and Hygiene Tasks include Anti-Virus and Backups.
Step 3.
Road Map
At Zenzero we invest huge amounts of time into understanding how to get the most from technology. Whether your interested in making business efficiencies, improving security or introducing collaboration, we have experts who can help.