IT Support in Maldon
Does your small or medium size business need IT support?
We offer IT support services for businesses of all sizes, in all sectors and across all specialities. We provide cost-effective IT support that Maldon businesses rely on.
We provide IT support in Maldon, Essex to help businesses improve productivity. We can ensure the critical IT systems that your business relies on are protected. Our support services and IT solutions will keep you connected to your customers 24/7.
Our helpdesk is on-hand to deal with all requests and urgent requirements in a short response time. From your email platform to your ethernet connection, we'll provide a complete IT support service.
By working with a trusted IT support provider you can be confident that your critical servers and systems are protected, leaving you to get on with the job in hand.
If you need IT support in Maldon, get in touch!
17 years in business and we still have our first customer!
Over 150 staff with a great mix of new and longer serving team members
8 offices across the country to support our continued growth
Maldon IT support services
We focus on providing a first-class IT support service. We can manage all aspects of your infrastructure and systems.
We offer a complete range of IT support for Maldon businesses, that keep their businesses running smoothly.
We're on hand to tackle technical problems with your IT infrastructure, providing the information and support you need to continue to work.
Our Maldon IT support includes:
Network management
Technology integration
Service desk support
Server support
Remote working/network management
Why choose Zenzero for IT support Maldon?
Still need some more reasons why we're the best IT support provider in Maldon and Essex? Try these.
Dedicated Essex support team
Our dedicated Maldon Essex support team is on-hand to answer your calls and assist you. We offer a full range of IT support services to charities, schools and local businesses, providing complete and comprehensive coverage across Essex.
We have years of experience and understand the Essex and Maldon area better than anyone.
We offer a full range of business service contracts that can be tailored to your specific requirements.
Solution-focused IT support
Whatever your business IT problem, we'll do everything we can to solve it when you get in touch. Our call handlers deal with all calls from our clients and can deal with most requests if you provide a little information.
For more challenging issues, our engineers are usually able to deal with problems on a site visit. They come out prepared with everything they need.
Our response times are short and we're open during office hours five days a week, every working day of the year (depending on contracts).
Trusted supplier
Our Maldon clients trust us to protect their IT systems, and you should too. Whether you're struggling with a service, confused about the cloud, or dealing with an intermittent internet connection, we're here for you.
We've always looking for ways to improve and help our clients get the most from their IT systems.
IT support packages designed around you
We offer a range of support packages and contracts designed around you and your business.
We won't start by talking about contracts, but by understanding your requirements. From there, we’ll develop a productive partnership that delivers security, performance and protection. This can include new systems, services, and innovations within your company, including:
Updating your network,
Introducing new services to support remote working (and remote access)
New server integration
Complete managed IT support solution
Our customers love our approach!
IT support contract rates can vary but as a business set up specially to look after small- and medium-sized businesses, we can help you unravel the pricing.
Don't worry if you're not technical. Our no-jargon help desk team speak your language. We know our customers want simple solutions, not soundbites.
When you call us, we'll ask for some information and discuss solutions in straightforward terms anyone can understand. Unlike other managed service providers, we'll always answer your call, not force you to use an internet service.
Our friendly call management team has a 98% customer satisfaction rate. Our engineers are respected for their speed and effectiveness and are on-call and available to get the job done.
Whether you are considering outsourcing Essex IT support services for your business the first time or changing your IT provider, give us a call and we will let you know how we can help. We've got over 15 years of experience helping businesses in protecting IT systems businesses rely upon. In fact, we're the number one Maldon IT support provider, and here's why...
Our tried and tested three-step approach is designed to provide you with the IT support you need to grow
Step 1.
On-boarding
During the onboarding process, we learn about your company needs, your team, current business solutions, and future needs.
These insights help us to shape our services around your systems and for your business. We offer a totally managed service, covering all your IT requirements, including security protection, cloud provision, and remote-working capabilities.
We aim to become a trusted partner, aligning your IT strategy and solutions with your growth plans.
Step 2.
IT Support
Our IT support help desk splits all service requests into three areas.
Incidents: When things aren't working, we class them as incidents. This could be remote working capabilities, including email.
Service Requests: Low-priority tasks such as setting up new staff members on a computer, assigning a new email address, or low-level needs.
Hygiene Tasks: Maintenance tasks, including virus protection, security updates, and computer protection. These are technical solutions that are performed by engineers with years of experience.
Step 3.
Road Map
We don't want to deliver short-term solutions but provide IT support for Maldon and other Essex businesses that last for years.
Together we create a road map that helps us to understand your company and your business. It helps us to design technology-based solutions that benefit your staff and are tailored for your site. Looking to the future, we use our insights and experience to help develop IT services for your company that work.
Our roadmap for success is used to help us plan for the future.