IT Support in Maidstone
If you’re searching for IT support Maidstone, you’re in the right place. At Zenzero, we specialise in providing technical support for small and medium-sized companies (SMEs) across Kent.
Our support enables them to stay productive and profitable, whatever their size, sector or speciality. If you’re interested in learning more about Kent IT support, read on.
Branded the Business Capital of Kent, Maidstone’s businesses range from life sciences through to logistics with a multitude of small to medium sized companies playing their part in the economy too.
Whatever your business size and wherever you are in your growth story, Our aim is to ensure you get the most from your managed it support.
What makes us different is we work with your business to deliver fast and efficient IT solutions which don’t just address your current needs but provide the capacity to grow with you. Maidstone’s businesses don’t want to stand still. Nor do we!
Zenzero’s friendly team and great customer service team regularly score 98% satisfaction rate. We ensure you can leave us to look after your IT while you get on with running your business. Our experience, knowledge and award winning Microsoft accreditations ensure you are getting the service you need.
We provide local IT support across a range of sectors so if you’re looking for IT services in your area we will almost certainly understand your business and be able to help. See our case studies page below to find out more or alternatively contact us.
17 years in business and we still have our first customer!
Over 150 staff with a great mix of new and longer serving team members
8 offices across the country to support our continued growth
Better Business Support in Maidstone
A robust technology setup is essential for SMEs. Every business of any size relies on a combination of hardware, software, servers and systems to trade. But what happens when things go wrong?
Having access to reliable IT support is essential to ensuring the smooth running of your Maidstone-based business. Whether you’re experiencing a problem with software, hardware or a combination of both, Zenzero can provide cost-effective solutions to keep you and your business productive and profitable.
We’re trusted to provide IT support in Maidstone Kent, delivering affordable services to our clients and partners. We provide small to medium-sized businesses (SMEs) with peace of mind that their critical IT systems are managed, maintained and protected.
IT Support - Protecting Your Business
Some business owners question the costs of technical support, preferring to go it alone. While it’s possible to take charge of protecting your own IT equipment, and systems, many business owners lack the time, skills and knowledge to do so effectively.
Working with a dedicated Managed Service Provider (MSP) such as Zenzero takes the stress out of system maintenance. Our Maidstone area customers benefit from advice, guidance, support and protection from skilled, experienced and knowledgeable technical advisers. You can contact our customer team on the telephone or through email.
Outsourcing your information technology support is a cost-effective way to safeguard your security. Our dedicated IT consultants can provide on-demand information, advice and guidance that supports business continuity.
If the worst happens, we offer a disaster recovery service that helps our customers get back on track as quickly as possible.
The question isn’t whether you can afford to invest in IT company services, but whether you can afford not to.
Zenzero’s Business Support Services
There are loads of companies offering IT support to Maidstone area businesses, but few have the skills, experience, capability and capacity of Zenzero.
We’ve been helping Maidstone businesses manage their computer systems for over 15 years. We work with a wide variety of clients, including companies, charities and schools.
We understand the different demands businesses face and shape our services around you. We focus on ensuring your IT systems are there when you need them.
Our clients benefit from a fully managed service, including technical advice and guidance, assistance with Microsoft 365 and project management if required. .
Our customers love our approach
Step 1.
On-boarding
Work with us, and you’ll become part of the Zenzero family. The on-boarding process helps us to understand you, your systems and your solutions. We also aim to understand you, your business and your requirements. These insights help us to shape our services for your business. We aim to become a trusted partner, aligning your IT strategy with your business’s broader vision.
Step 2.
IT Support
Our IT support is split into three focus areas: Incidents, Service Requests and Hygiene Tasks. Incidents are when things aren’t working. Service Requests are low priority tasks such as setting up new staff members. Hygiene tasks include computer programme protection. This helps us to prioritise your requests and to ensure you receive help from the best person.
Step 3.
Road Map
We spend time understanding how to use technology most effectively. We’re able to share these insights with you, helping you develop an iT strategy that can make your business safer and more efficient. We share these with you, creating a road map for success. We have long-standing relationships with our partners.
IT Advice based on Common Sense
When you work with Zenzero, you’re always a quick phone call or email away from our friendly service desk Technical Engineers. They are experienced in resolving all sorts of technical issues as efficiently as possible.
Don’t worry if you’re not an IT expert. We employ real people, not robots. When you contact us, our skilled call-handlers will do everything they can to solve your problem while you are on the phone.
If we can't fix the issue remotely, we’ll send out one of our local Field Services Engineers to your company site. We offer IT support solutions across the Maidstone area and the surrounding Kent county. We can be on your premises within a few hours. Technicians travel with everything they need to complete the job.
Our engineers are skilled and experienced and will ensure that your IT systems are restored as soon as possible. They’re capable of dealing with highly technical issues calmly and quickly.
They are there to provide a solution, not create additional problems.
We offer a range of additional SME services, including designing modern workplace solutions to complex networks and cybersecurity consultancy.
At Zenzero, we focus on helping our clients address today's challenges, providing a stable and solid platform on which to grow.
How do I report a problem with my IT system?
So, you’re experiencing a problem with your software or hardware. Here’s what happens when you pick up the phone to us:
When something isn’t working, it’s classed as an incident.
Service requests are usually low-risk procedures like setting up new staff members.
Hygiene Tasks include support with anti-virus and backups.
When you call our help desk, a Technical Support Engineer will quickly be able to assess your problem and identify whether they can fix it remotely. Our Service Desk is open for 10 hours Monday to Friday. We ensure we have adequate cover at all times. This means you won’t have to wait long for our expert support.
If they can’t deliver successful IT outcomes on the phone, they will instruct a member of our Field Service Engineering team to visit your worksite. All our Field Service Engineers have years of experience on the job troubleshooting software and hardware issues and the management of new installations.
They’ll make sure you’re up back running fast and at total capacity. Our field operatives carry (almost) everything they need to tackle any problem.
Why Should You Choose Zenzero?
From the minute you start working with us, you’ll notice the difference between other IT companies and us. Other IT companies in Maidstone Kent can’t match the quality of our services. We’re the technical IT company Kent businesses rely upon.
Zenzero has five bases across the UK, providing IT support across the country. Wherever your business, management team and employees are based, we can be there to support you.
Working with us couldn’t be easier. Whether you’re looking to arrange technical support for the first time, or are reviewing your existing IT maintenance contracts, we can help. Contact us today for 24/7 IT support in Maidstone.
As a business owner, you’re probably thinking about what management solutions are needed to address business challenges, protect your critical systems, and support your staff. You may be concerned about network security, how to manage system monitoring, or looking for a managed service that takes care of all your needs.
Everything begins with a discussion about you, your business and your systems. We shape our partner IT support UK package around you. You’ll find that our SME IT support services are competitively priced and offer exceptional value for money.
While we can’t guarantee you’ll never experience a problem with your IT system, security or network, if you do, you’ll be in safe hands. Our UK support team take pride in monitoring issues and providing solutions. They speak in simple and clear language while tackling the technical behind the scenes.
Arrange IT support Maidstone
If you want to discuss Maidsonte, IT support, or discuss any aspect of our services, get in touch. We’re always excited to learn of opportunities to support Kent businesses. Contact us today.