IT Support in Chelmsford
At Zenzero, we provide affordable IT support to Chelmsford businesses. We deliver industry-leading IT support Chelmsford companies can rely on.
We work with a broad range of clients, providing Chelmsford IT support for leading businesses, education providers and charities.
Our mission is to support small- to medium-sized businesses, giving you the service and support you need to thrive.
We aim to provide reliable IT support services from a company with a friendly team. Our customers rely on our expert knowledge, award-winning Microsoft accreditations, value and unrivalled experience.
We're not just an IT support provider, we're a partner - helping your businesses grow and expand.
To find out how we can help you get the most of your business IT support, contact us today.
17 years in business and we still have our first customer!
Over 150 staff with a great mix of new and longer serving team members
8 offices across the country to support our continued growth
Searching for IT support Chelmsford?
We work across a range of sectors and with Chelmsford (and the wider Essex area). The area is home to a massive range of businesses – from start-ups to established manufacturers.
Our support services are designed around you, providing a seamless service and a comprehensive package of on-call support for Essex businesses.
We provide IT support services for all Chelmsford and Essex-based businesses, including:
Network management
Technology integration
Service desk support
Server support
Remote working/network management
If you're searching for IT support Chelmsford, we're the ideal partner.
Our team provides in-house levels of support for our customers. Contact us for support with your networks, cloud services, managed service, server infrastructure or desktop computer, and we'll help.
We're a large business with a local heart and deal with your office, and business security needs quickly and effectively. Call us today, and we'll do our best to find a solution as soon as possible.
3-step approach to Chelmsford IT support
We've got over 15 years of experience helping businesses to manage their IT systems. In fact, we're the number one IT support provider in Chelmsford, Essex and here's why.
We've created a tried and tested three-step approach to provide you with the support you need to grow.
Our customers love our approach
Step 1.
On-boarding
Our IT support customers become part of the Zenzero family. It all starts with the onboarding process, where we learn about your company, your team, current solutions and future needs.
These insights help us to shape our services for your business. We aim to become a trusted partner, aligning your IT strategy and solutions with your growth plans.
Step 2.
IT Support
We split our IT support service into three areas: Incidents, Service Requests and Hygiene Tasks. This enables us to prioritise requests and put you in touch with someone who can solve your problem.
Incidents: When things aren't working.
Service Requests: Low priority tasks such as setting up new staff members on a computer.
Hygiene Tasks: Management and maintenance tasks, including virus protection, security updates and computer protection.
Step 3.
Road Map
Our road map helps us fully understand your business, enabling us to help you to use technology most effectively. Looking to the future, we can share insights we've developed working on IT support projects for over 15 years.
Working together, we will develop a roadmap for success that will guide our approach. It's one of the most significant benefits of a partnership with Zenzero.
On-call business support
We offer all Essex businesses access to on-call IT support from a dedicated and professional team. You can contact us any time during working hours, and we'll answer immediately.
Whether you have a problem with your systems, network, managed services, office computers or home-based networks, we can help.
We know that technical issues can be difficult to understand sometimes, but don't worry if you're not an IT expert. At Zenzero, we employ real people, not robots.
When you contact our IT helpdesk with an issue, our call-handlers will explain everything in simple and straightforward language. They'll help you find a solution while you're on the phone.
In most cases, if you call us today, you'll have a solution today.
IT industry best-practice
We follow industry best practices and can usually provide IT solutions remotely without you having to leave your desk.
If we can't, our Chelmsford Essex based team will visit your business, office or workplace to investigate the issue.
We know that your time is precious, and you want to get back to your business tasks as quickly as possible. Our trained technicians will come with everything they need to do the job.
Inside Chelmsford
Chelmsford is one of the fastest-growing centres for commerce in the East of England.
Chelmsford, Essex has the largest business base in the county, we're proud to be part of this productive community. Chelmsford benefits from 24 7 connections to London, including easy access to overground trains.
Close to London (but not too close to London), Chelmsford is the perfect place to start a business and operate one.
Need Chelmsford IT support?
If you need IT support for your Essex based business, office or organisation, then contact us today for a no-obligation chat.
We can talk you through our range of cost effective IT support packages designed around your business and existing infrastructure.