IT Support in Billericay

Searching for IT support Billericay? Unless you have an in-house team, IT support is an essential investment for every business. We offer cost-effective IT support packages for small medium-sized businesses.

We're an award-winning support services provider that can take care of all your IT requirements, including:

We have an experienced team, including trained call-handlers and IT engineers, to provide support and solutions that help you grow.

We work with a wide range of clients, including private sector businesses and public sector companies.

Whatever your service or speciality, we're an IT support provider you can trust.

IT support for businesses, charities and schools in Billericay
 

17 years in business and we still have our first customer!

Over 150 staff with a great mix of new and longer serving team members

8 offices across the country to support our continued growth

Affordable and reliable support services

  • Depending on your package, you can call us at any time during the working day.

  • We are online and available 5-days per week to provide IT management, support services and guidance for your business.

  • Our IT support can ensure your systems and services stay online, keeping you productive and profitable. Reducing downtime, data loss and security threats can save you significant amounts.

  • Wherever your company is in Billericay, we can support you. We cover Essex and the wider region (including London).

  • We can also provide support to staff who are remote working.

If your need IT support services for your company or business, contact us today. We can provide a total managed package of IT support for your small-medium sized business.

IT Support Billericay

Our customers love our approach

We have a unique, 3-step approach to providing IT support for businesses. It's a tried and tested, consultancy-based approach to IT support and management built around your business.

Here's how it works...

Zenzero IT Support Onboarding in Billericay

Step 1.
On-boarding

On-boarding is a crucial first step. We begin by learning about your business, your software, systems and security and data protection in place.

The information and insights we process help us create a package of IT support, software protection and security that is bespoke to your business.

The information on your organisation, clients and needs will play a key part in defining our approach.

The on-boarding process is the start of a partnership we hope will last for years.


IT Support Billericay

Step 2.
IT Support

IT support is a core part of every package. Our call handlers provide peace of mind for our clients and are always at the other end of the telephone when you need them.

If your business is experiencing an issue with your IT services, our Essex service team will classify requests in three ways:

Incidents

Service Requests

Hygiene Tasks


Zenzero IT Support Added Value in Billericay

Step 3.
Road Map

As well as providing ongoing IT support, we also specialise in detailed strategies and solutions.

Our road map is a bespoke package for your business. We'll identify the service your company needs, essential security protection and identify any issues that may limit your growth.

We'll tackle the technical challenges, providing a clear strategy for the future based on your company needs. It's an essential organisational IT health check identifying areas for improvement.


Tailored IT support services

We view every customer as a partner. When you call us with a problem, our Billericay-based team will be on hand to help your business. In most cases, our call-handlers can solve your IT issues or security problem on the phone. We have rigorous standards to ensure that we give you the best experience every time you contact us.

  • IT Incidents: An IT incident is something that's stopping you from working. This could be a breakdown in your IT services, email system, network technology, or cloud software. These are priority requests, and we'll do everything we can to provide solutions and restore business IT services.

  • IT Service Requests: Service requests are non-urgent requests, including updating software or adding a new email account.

  • IT Hygiene Tasks: Hygiene tasks are all about keeping your systems and software clean and protected. This includes essential virus protection and software updates. We know organisations are under threat, so our technicians and engineers will prioritise the protection of your business.

We know that you'll want a simple solution not technical speak if you're experiencing a problem. That's why we provide common-sense IT support and advice. If you experience an office IT issue and can't solve it, then get in touch. Our call-handlers will do everything they can to fix your problem while you are online. If they can't, we'll get one of our Billericay-based IT support technicians and engineers to visit your business office. They come with everything they need to get your IT system up and running again.

Some of the things we may recommend include:

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Background to Billericay

Billericay is one of the three towns which make up the borough of Basildon. It has a main train line into London and is semi-rural with an intriguing mixture of old architecture and new buildings.

The history of Billericay dates back to the 13th century. However, Roman coins have been found in the town, suggesting historic habitation for over two thousand years.

Today, Basildon has an industrial estate, modern shopping facilities and services.

Across the borough of Basildon, there are over 7,500 businesses. Many of these are in the digital, creative and ICT sectors. There are also a large number of businesses involved in advanced manufacturing.

The area is lively, vibrant and exciting. We're proud to partner with Billericay businesses and companies that make the area a great place to work and live.