Support Services

Online Support

To ensure that any issue can be resolved as quickly as possible, and with minimal disruption to your business, as part of our standard offering Zenzero offer online IT support to fix any issues without needing to visit your premises. Our engineers can remotely support the machine in question to help fix the issue, provided it still has access to the internet.

This means that the only time an engineer will need to be dispatched to site is when there is a physical hardware fault, or the connection to the internet is lost. Not only will this reduce the time that it takes for us to get you back up and running, but it will also save you money by limiting costly downtime. We understand that your business depends on its computer network to keep running efficiently, which is why we work hard to deliver a fast, reliable and affordable solution to any IT issue via our online support.

To achieve this we install a small non-intrusive agent on every workstation to allow a two way link can quickly be established. In the event that an agent has not been installed users can get online support by clicking on a link that is on the Zenzero home page.

  • Minimal disruption to your business
  • Get back up and running quickly
  • Limit costly downtime
  • Support delivered via remote connection

What This Means for You

Online support is the simplest way for us to resolve a problem with your IT system, and means that any issues can be taken care of without the need for a site visit. Being able to remotely connect to a user’s problem allows Zenzero engineers to see the issue as it happens rather than relying on the description given over the phone. Faster resolution to issues = More productive users