Remote
management
Increase productivity and financial performance by avoiding critical errors through 24/7 proactive monitoring and management of your system.
Contact UsWhat is Remote management?
Remote management involves monitoring and managing your IT infrastructure from our regional offices. Our ongoing analysis identifies trends so we can take proactive steps and remedial actions to ensure peak performance of your IT assets.
Why is Remote management important?
A snapshot of our remote monitoring software
Remote management is a vital part of ensuring your business runs smoothly.
It allows us to proactively fix errors before they impact your business and without interrupting your work.
Thanks to this system, at least 30% of our IT support tickets are generated internally and resolved without our customers ever knowing they had a problem. This allows their staff to remain productive and their system to remain healthy.
It saves you time and money
Proactive management of your IT systems enables us to resolve issues as they occur and usually before they are able to impact your staff’s productivity. This saves you time and money with reduced downtime and reporting of problems.
The benefits of Remote management are listed below.
- Monitored backups ensure failed backups are addressed and your data is secured.
- Early detection and resolution of physical problems.
- Reduced downtime through the prevention of critical problems developing.
- Improved system efficiency.
- Increased system life span through monitoring your server and network’s health.
- Capacity and future growth planning are assisted through identifying trends.
- Records of hardware, software and driver changes and updates are maintained in order to facilitate quick server replication if required.
- Time and money saved – minimum downtime and maximum performance.
The techie bit
remote management provides a clearer understanding of what is happening in your IT network. It provides automated reporting 24/7 ensuring continuous availability of IT services.
We continuously monitor:
- Resources
- Event logs
- Connections
- Disk space
- Memory load
- Network traffic
- Internet connection
- Server services, such as email and printing
- Detection of viruses
- Success rates of backups
Our monitoring software automatically alerts us when a predetermined threshold is hit. A support ticket is then generated and assigned to one of our engineers. This ensures your system is always covered and we can respond as soon as a risk is highlighted.
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From individual PCs to complete networks, we can install all your hardware needs.
Customers
"Zenzero have provided good value for money through the services they provide, their support staff respond quickly to issues."
Victoria De Coster
"I am so pleased with the support I am receiving from Zenzero. My problem was resolved quickly, so I could get back to work."
Lyn Bromley
"They are very customer service focused and consultative in their approach."
Mark Esom
"They don’t believe there is such a thing as ‘standard support’ and they service us accordingly always matching our requirements."
Janet Rix
"It does not matter who you speak with they all can help and you don’t feel you have a preference. Thanks again for the support."
Pete West
