IT SUPPORT
Our Microsoft certified engineers are here to answer your questions and provide robust, tailored IT support.
Contact UsWhat is IT support?
Our IT support offers you everything you need to keep your IT infrastructure running effectively.
We are confident you will find our IT support exceeds your expectations so we don’t tie you into long contracts with complicated pricing structures. We offer transparent pricing that allows you to budget for one monthly cost and offer a no-commitment, long-term IT support contract to no-commitment, rolling IT support contract.
What is included in IT support?
We work as part of your team to understand your company and its exact IT support requirements.
Our IT support is designed to provide the most secure and reliable IT infrastructure possible. Many IT support companies provide a tiered support programme. This approach to IT support leaves your infrastructure vulnerable.
We believe in one level of support – gold. Our approach ensures you have maximum protection and support when you need it. So if the worst happens, we’ll already have everything in place to ensure business returns to normal as soon as possible.
Examples of our IT support include:
- Unlimited telephone, email and onsite support – access IT support as and when you need it without the worry of additional costs
- Remote desktop support – our engineers can connect to your workstation within minutes to quickly identify and solve problems
- Remote management – 24/7 proactive monitoring and management to keep your systems healthy
- Hosted spam filtering – remove the burden of spam and safeguard legitimate email
- Managed anti-virus – protect against security threats
- Backup and recovery – securely backup your data and ensure you could recover from a failure
- Account management – your key contact who will ensure your needs are met within our service level agreement response times
Why is IT support important?
Outsourcing your IT support gives you a large IT department without the cost. Our team of engineers have diverse areas of expertise and are dedicated to finding the right IT solution for your company.
We have experience of supporting IT infrastructures for small to large businesses in various industries. This means we are fully equipped to support you and your IT requirements as your business grows.
More than just IT support
Our IT support contracts are about more than just troubleshooting problems. We are here to ensure you get the most out of your IT and that your system remains healthy.
Our aim is to maximise your company’s productivity by improving your IT infrastructure’s stability.
Moreover, we realise we support your people, not just your hardware. Our engineers have a friendly demeanour and talk to your employees in real English they can understand.
The techie bit
We support your whole infrastructure including your Microsoft Windows PCs, Apple Macintoshes, network, printers, internet connectivity and software.
We’ve invested in our own internal technology to ensure you receive the support you require. This includes our client access portal.
IT requirements today.
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Services
From individual PCs to complete networks, we can install all your hardware needs.
Customers
"Zenzero have provided good value for money through the services they provide, their support staff respond quickly to issues."
Victoria De Coster
"I am so pleased with the support I am receiving from Zenzero. My problem was resolved quickly, so I could get back to work."
Lyn Bromley
"They are very customer service focused and consultative in their approach."
Mark Esom
"They don’t believe there is such a thing as ‘standard support’ and they service us accordingly always matching our requirements."
Janet Rix
"It does not matter who you speak with they all can help and you don’t feel you have a preference. Thanks again for the support."
Pete West
